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Top 5 Campaign in Ecommerce · November 2026
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Top 5 Campaign
Ecommerce · November 2026

The £10m Cost of Event-Day Mobile Congestion

PR Campaign
Wednesday 11th November, 2026

Virgin Media O2 and the National Market Traders Federation surveyed market traders and estimated that failed card payments caused by busy-event mobile congestion cost them £10 million a year. They paired the figures with one street-food operator’s claim of £80,000 in lost sales over a weekend to make the case for changing net neutrality rules so payment traffic can be prioritised.

Why it worked: It tied fresh, quantified losses (£10m + a vivid £80k weekend) to a live policy fix (net neutrality reform), giving reporters conflict, urgency and a clear villain-mechanism—congested networks blocking card payments.

The lesson: Consider pairing a hard number on avoidable losses with a single jaw‑dropper anecdote, then propose one concrete, news-timed regulatory fix.

Virgin Media O2 National Market Traders Federation
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