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Finance · September 2026

The Hidden Cost of Benefits Exceptions

PR Campaign
Thursday 24th September, 2026

SoFi Tech Solutions partnered with PYMNTS Intelligence on a report quantifying the hidden labour cost of benefits-platform exceptions. Its illustrative model showed how 5,000 accounts could create $33,750 in annual staff time, giving employers a striking figure to consider during vendor reviews.

Why it worked: It turned invisible admin friction into a concrete dollar figure with a simple, DIY calculator framework timed to renewal season.

The lesson: Consider publishing a back-of-the-napkin cost model that lets buyers plug in their own numbers to surface a hidden expense.

SoFi Tech Solutions PYMNTS Intelligence
2 Sources:

Coverage over time

How this story spread across the media

Publication Headline Date
pymnts.com Benefits Payment Exceptions Eat Up 62.5 Staff Hours a Month | PYMNTS.com Thursday 24th September, 2026
insurancebusinessmag.com Benefits platform exceptions can create $33,750 in hidden annual labor costs | Insurance Business Friday 25th September, 2026
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