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Top 10 Campaign in Finance · September 2026
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Top 10 Campaign
Finance · September 2026

The Service Commerce Performance Gap

PR Campaign
Tuesday 8th September, 2026

Paymentus partnered with PYMNTS Intelligence on a survey-led report examining why poor billing experiences delay an estimated $330 billion in US consumer payments each year. The research highlighted gaps between what consumers want and what providers offer, including limited digital-wallet use, inaccessible payment extensions and frustration among younger customers.

Why it worked: It led with a giant, economy-scale dollar figure quantified by fresh, dual-audience survey data that exposed a clear provider–consumer gap.

The lesson: Consider quantifying a widespread friction with a headline dollar impact using two-sided surveys, then rank the fixable gaps by urgency.

Paymentus
2 Sources:

Coverage over time

How this story spread across the media

Publication Headline Date
pymnts.com PYMNTS | Service Commerce Performance: Closing the Gap Tuesday 8th September, 2026
insurance-canada.ca Billing and Payment Friction Puts $330 Billion in Annual Service Revenue at Risk, New Study Finds - insurance-canada.ca - Where Insurance & Technology Meet Friday 18th September, 2026
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