Scam prevention framework rollout
Wednesday 31st March, 2027
The UK government is rolling out a mandatory Scams Prevention Framework that requires designated sectors — including banks, telecoms and major digital platforms — to prevent, detect, disrupt, respond to and report scams, with enforcement powers and penalties taking full effect from 31 March 2027. This gives Wise a clear role in the conversation because as a cross-border payments provider with UK and European customers it may be designated or impacted by the rules, and the framework presents a timely opportunity to explain how Wise’s fraud controls, dispute-resolution processes and customer protections align with the new mandatory standards.
Why have we flagged this?
The UK framework could bring Wise’s fraud controls and customer protections into focus, giving you a timely opportunity to explain how you help prevent scams and support customers.
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