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Nationwide tops UK customer service

Industry News
Tuesday 7th July, 2026 Nationwide was named the UK’s top brand for customer service as banks and building societies overtook retailers for the first time in the UK Customer Satisfaction Index. This gives Wise a chance to talk about why customer-focused, transparent financial services matter for cross-border customers in the UK and Europe.
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Moderate Opportunity
Why have we flagged this?

Banks and building societies are now top for customer service, spotlighting the role of fintech in cross-border payments where Wise can comment on service improvements, tech investments and customer outcomes.

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